When I sign a Microsoft Word document, I get the message: Recoverable Signature:
Researching I found this information:
https://support.office.com/en-us/article/How-to-tell-if-a-digital-signatu...
Recoverable-error digital signatures
In Office 2010, there is a new classification category for digital signatures. Other than
valid and invalid, in Office 2010 a signature can be a recoverable-error signature, which
means that there is something wrong with the signature. But the error may be fixed to make
the signature valid again. There are three scenarios for recoverable errors:
* The veifier is offline (disconnected from the Internet) therefore making it
impossible to check certificate-revocation data, or to verify time stamps if they are
present.
* The certificate used to create the signature has expired and no time stamp is
available.
* The root certificate authority who issued the certificate is not trusted.
The following image is an example of the Signatures pane with a recoverable error.
Signatures pane, recoverable error
IMPORTANT: If you experience a recoverable error, contact your system administrator, who
may be able to change the signature's state to valid.
When I check the details of the firm, obtain the following information: Signature
recoverable: Unable to verify the signer's certificate. Try again later or check the
network connection.
Type of signature: XAdES-EPES
I check the details of the user certificate and CA, both certificates are valid and are in
the certificate store windows:
At first I thought the problem was the connection with the OCSP response, but also check
the connection to the OCSP response and is successful .
Also try to solve the problem by changing some parameters security settings Microsoft
Office in the Windows registry as shown here:
http://winintro.com/?Category=Office2013&Policy=office15.Office.Micro...
None of these settings solved the problem
I have partially solved this error, importing the Certificate Revocation List
Download the latest CRL in binary form and install in the certificate store windows, after
doing this, the signatures in Microsoft Word appear to me as valid, however after a few
minutes, or when you close the document and open it again, the signatures are shown as
recoverable again.
The drawback with this partial solution is that it would have to download and install the
CRL every time I go to sign a document.
After analyzing all the information obtained from these tests, I conclude that the source
of the problem is that the OCSP not get the update information of the Certificate
Revocation List.
Or when Microsoft Word is connected to OCSP response for validation, this response does
not contain the updated Certificate Revocation List information.
So even though the certificates are valid, it does not have all necessary information to
consider a signature as valid.
How can I solve this problem?
How I can validate if the OCSP is getting updates CRL?
How I can set the automatic update OCSP with the latest CRL?
Do you need to modify or create a new certificate profile that includes all this
information?