RE: [Pki-users] ESC Format / Enroll Error

Where do you find the info about your javacard? I have a set of blank Gemalto smartcards and I don't see javacard or model number info on them. From: Julius Adewumi @GDC4S.com Ph:480-441-6768 Contract Corp:MTSI ________________________________ From: pki-users-bounces(a)redhat.com [mailto:pki-users-bounces@redhat.com] On Behalf Of Zach Casper Sent: Tuesday, December 23, 2008 11:42 AM To: pki-users(a)redhat.com Subject: RE: [Pki-users] ESC Format / Enroll Error Yes - Our cards are JavaCard 2.2.1 and Global Platform 2.1.1 Could that be the problem? From: pki-users-bounces(a)redhat.com [mailto:pki-users-bounces@redhat.com] On Behalf Of Veale, Sean Sent: Tuesday, December 23, 2008 1:29 PM To: pki-users(a)redhat.com Subject: RE: [Pki-users] ESC Format / Enroll Error Do you know what version of the JavaCard the card supports? I think you the card needs to work with JC 2.2.2 to work correctly (at least in CS 7.3 and probally in Dogtag CS) but confirmation on that would be good. Sean ________________________________ From: pki-users-bounces(a)redhat.com [mailto:pki-users-bounces@redhat.com] On Behalf Of Zach Casper Sent: Tuesday, December 23, 2008 12:52 PM To: pki-users(a)redhat.com Subject: [Pki-users] ESC Format / Enroll Error We have an Infineon Smart Card and currently we are unable to Format/Enroll due to the following ESC Error "Formatting of smart card failed. Error: The Smart Card Server cannot upgrade the software on your smart card." And Diagnostics show this error: "Attempting to Format Key, ID: ####### - Key Format failure, Error: 19." This card comes up as "Formatted" because we've manually installed a version of the Dogtag applet prior to using ESC & Dogtag. Any advice on how we can troubleshoot? -- Zach Casper Envieta LLC ----------------------------------------