We have an Infineon Smart Card and currently we are unable to Format/Enroll due to the following ESC Error

“Formatting of smart card failed. Error: The Smart Card Server cannot upgrade the software on your smart card.”

And Diagnostics show this error:

“Attempting to Format Key, ID: ####### - Key Format failure, Error: 19.”

This card comes up as “Formatted” because we’ve manually installed a version of the Dogtag applet prior to using ESC & Dogtag.

Any advice on how we can troubleshoot?

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Zach Casper

Envieta LLC

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